Policies for MacTheatre
COVID-19 Social Contract
I acknowledge that I am aware of certain risks of participating in public events due to the COVID-19 pandemic, and that I am choosing to enter the venue my tickets are purchased for. I understand that by leaving my home, I am exposing myself to a greater risk of becoming infected with coronavirus, or of infecting other people. In order to do my part to not spread this virus, I agree to not enter the venue and to return home if (a) I have a temperature of 100.4 degrees or above, (b) the venue's medically trained professional determines that I may not safely enter the venue, or (c) there is reason to believe I carry the coronavirus despite the current absence of symptoms. If I enter the venue, I agree to strictly follow all health and safety rules the venue has posted, which are designed to protect patrons, workers, and performers.
Refund and Exchange Policy
ALL TICKET SALES ARE FINAL. Tickets may be exchanged at no cost by contacting the box office at boxoffice@macrts.org no later than 24 hours prior to your originally scheduled performance. There is no guarantee that tickets can be exchanged for the exact seats purchased.
General Policies
FOOD AND DRINKS ARE NOT ALLOWED INSIDE THE THEATER AT ANY TIME.

Masks are optional in Austin ISD. Face masks can be provided for any student, staff, or visitor who requests one. Masks continue to be an effective way of preventing the spread of COVID-19 for those who choose to wear them. Please keep in mind that the fluidity of this pandemic may require that we reinstate a masking requirement.
Ludus Refund Policy
Refunds and exchanges are at the discretion of the event organizer (MacTheatre). All Ludus convenience fees are non-refundable.